http://Only laid-back professionals think customer service is very easy, the core however lies in addressing customers rationally. Despite Defective Products, Difficult customers, Challenging co-workers, Demanding bosses, and self-imposed limitations, most people are stuck on the belief that they are already good enough.
As per the researchers, many managers have spent too little time discussing customer service, employees may not have been coached enough and even customers may under estimate the Salesperson’s capabilities
On a scale of 1-5 if we had to rate our customer service vis-a-vis the whole team, what would be the result like? Difficulties in Recognizing One’s Own Incompetence Lead to Inflated Self-Assessments”.
Only the very best constantly try to improve themselves!